Orders

Order tracking

Where possible a tracking number will be provided. It will be saved in your order, which you can view online, and emailed to you during the order process. Where a tracking number isn’t available, you’ll still be notified as soon as the order has been processed and shipped.

What if my order doesn’t arrive?

Contact our support team and we’ll look into your order and provide further assistance. See the shipping page for reorder eligibility on delayed mail orders.

Cancellation

Unfortunately, once an order has been placed it is not possible to cancel it — orders are processed immediately. Please ensure you take care when placing your order.

Adding items

As soon as your order is made, it is immediately processed. A new order will need to be placed for any additional items.

Payment options

We happily accept Mastercard, Visa or Amex.

Currencies

Depending on where you’re browsing from, we try to select the best currency for you to pay in. All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price; if not, tax is shown on the checkout page before purchase. Conversion processing fees may be charged by your credit card provider — these costs are the responsibility of the purchaser.