Returns & Exchanges
Returns
We’re pretty stringent with our quality control, but occasionally something slips through the cracks. If your product is faulty, or we sent an incorrect order by mistake, contact us within 28 days and we will either:
- Send you a new copy without the need to return the faulty item; or
- Send you a new copy and kindly request the incorrect item back — with a pre-paid returns slip where eligible.
All requests for a faulty or incorrect item require a photo, provided to us and approved, before the replacement is processed.
Changed your mind?
It happens to the best of us. If you wish to return an unwanted purchase or gift, contact us within 30 days of delivery and we’ll happily exchange or refund it. A few things to note:
- Return shipping isn’t covered.
- Refunds go to the original purchaser’s method of payment.
- Items must be returned in original condition and original packaging.
- No refund can be provided if the item can’t be re-sold.
Exchanges
We’ll happily process an exchange within 28 days of delivery. The item must be returned in its original condition with packaging intact and in a condition in which it can be re-sold. Contact us for help.